About Us

We believe business value is all about customer satisfaction and are proud to be Ireland’s market leader, with a reputation for consistently high service levels and an innovative approach. We understand how vital it is for your customers to feel they’ve spoken to a real part of your organisation and have interacted with someone who cares.

We employ people with the right attitude, provide them with the necessary skills and training while supporting them with technologies to deliver exceptional customer service. Our team of personal assistants think of themselves as working in your office, that sense of caring is felt by every caller.

Presentation of ISO 9001:2008. QAS International, Quality Certificate to Kendlebell by Minister Perry TD 13/02/2014. pic.twitter.com/Vx0Uz7XQbP

 

Background information

We understand how vital it is for your customers to have interacted with someone who cares! In addition to our inbound call management services, our outbound telemarketing solutions we provide appointment scheduling and a range of other valueable business support services.
Kendlebell was established in June 2006 as a quality outsourcing solution provider for SME businesses in Ireland.

The difference between us and other providers is the highly personalised nature of the business solutions we provide.

Our team

Our team are experienced representatives, passionate about customer service and take pride in the highly personalised solutions we deliver our clients.

We are managed and staffed by  an experienced customer service team who have been providing virtual office solutions in Ireland since 2006. We select personal assistants with a confident attitude and a warm personality.

 

Your Kendlebell PA will ensure your callers need never ring twice when trying to contact you, even arranging for your calls to be looked after 24/7 if you wish.

Calls could ring in your office first, and then route seamlessly to Kendlebell should you be unavailable. Or you could divert all calls on the days and times when you know answering the phone yourself will be impossible.

  • Calls can be transferred through to mobiles, direct dials or home numbers.
  • Opt for messages to be taken and sent via SMS or email
  • Request that VIP callers could be put through to you even if you are busy
  • Get back to other calls at your leisure

Our flexible service can be tailored to suit your exact requirements.

Customer Testimonials

Director TherapyXperts

"TherapyXperts have been customers of Kendlebell since 2007, using their services as virtual receptionists for a number of interrelated healthcare businesses to excellent effect. We find the Kendlebell team better than having a single onsite receptionist especially in respect of being able to handle multiple calls simultaneously and also in terms of not needing backup cover for annual leave/sickness. Kendlebell deliver a premium quality service that enhances our business at a reasonable price.”

Mairead O'Riordan – Owner / Director TherapyXperts

2017-08-30T14:23:09+00:00

Mairead O'Riordan – Owner / Director TherapyXperts

"TherapyXperts have been customers of Kendlebell since 2007, using their services as virtual receptionists for a number of interrelated healthcare businesses to excellent effect. We find the Kendlebell team better than having a single onsite receptionist especially in respect of being able to handle multiple calls simultaneously and also in terms of not needing backup cover for annual leave/sickness. Kendlebell deliver a premium quality service that enhances our business at a reasonable price.”

Director CMS Ireland Ltd

“At CMS, we have been using Kendlebell for over 5 years. Prompt answering of the telephone and accurate recording of messages are vital to our business of repairing printers and photocopiers. We find Kendlebell to be very efficient and it saves us the extra cost of hiring a receptionist. We get a summary of all messages every evening to ensure that no calls are missed out by us. I would highly recommend Kendlebell.”

Daniel Collins – Owner/Director CMS Ireland Ltd

2017-08-30T14:27:40+00:00

Daniel Collins – Owner/Director CMS Ireland Ltd

“At CMS, we have been using Kendlebell for over 5 years. Prompt answering of the telephone and accurate recording of messages are vital to our business of repairing printers and photocopiers. We find Kendlebell to be very efficient and it saves us the extra cost of hiring a receptionist. We get a summary of all messages every evening to ensure that no calls are missed out by us. I would highly recommend Kendlebell.”

Senior Manager Klasonline

“Kendlebell have provided an Answering and Tier 1 Support service for Klas for the past 3 years.They have been professional and courteous and provided Klas with an excellent service particularly for out-of-hours calls.”

Frank Murray – Senior Manager Klasonline

2017-08-30T14:28:08+00:00

Frank Murray – Senior Manager Klasonline

“Kendlebell have provided an Answering and Tier 1 Support service for Klas for the past 3 years.They have been professional and courteous and provided Klas with an excellent service particularly for out-of-hours calls.”