Kendlebell Blog

24/7/365 Customer Availability

We live in a 24/7 world, where the majority of us have instant access to social media technologies and email. We are becoming attached to our smartphones, and the need to always feel connected. But does being connected mean we’re always available? Most business owners...

Social Media vs. Telephone Contact

You may believe that telephone customer service is no longer that important, however a recent survey tells otherwise. It was revealed that despite the rise in social media such as Twitter and Facebook, telephone contact is still the favourite method for consumers to...

Businesses rethink automated call answering services.

Automated call answering is often used by businesses in an attempt to save money, however such practices can often end up costing money in lost customers and sales.   A recent survey, which questioned 1,000 members of the public, found that over half would take...

How Telephone Answering Can Influence Clients

Telephone answering is the backbone of good customer service, which is the key to keeping your customers.  Seven out of ten customers switch suppliers based on bad customer service they receive... It is much easier; to keep your clients happy and loyal, if the person...

Use Telephone Answering To Build A Following

Whether you are a sole trader or a limited company, if you are doing any kind of marketing you need to be sure that prospects who respond by phone always have their calls answered. The recession has resulted in many business owners focusing on what they need to do to...

Customer Service

Do you reply promptly to enquiries, whether by phone, or email and provide the best experience to existing and prospective clients? Failing to provide customer service to a high enough standard is like falling at the first hurdle in a race.   All other effort and...

Beat the competition

Do your competitors provide exceptionally good or exceptionally poor customer service experiences? If it’s impossible to reach your direct competitor by phone, having your line answered professionally every time will help you stand out. Conversely, if they have a...

Virtual Receptionist (Live Phone Answering Service)

Our friendly, professional receptionists answer and handle calls exactly as you decide. You can use our Telephone Answering Service for an hour, a day or on a permanent basis depending on what suits your business needs at the time. Whether you are a small or medium...

Quality Certification

Kendlebell Ireland have achieved  CERTIFIED QUALITY SYSTEM - ISO 9001:2008 standard for the provision of virtual office answering service and ancillary services.   Kendlebell has been providing customised customer contact management solutions to our clients in...