Kendlebell provide customer satisfaction telephone survey services on behalf of our clients.
We work with our clients to agree a suitable script / questionnaire before undertaking the survey work.
Using a contact list (typically provided to us by our client), we conduct the telephone interview and update either on the clients or our own systems.
At the end of the project, we will supply the client with a summary of the information sought in the survey in an agreed format.
“Realex use Kendlebell’s services to conduct a monthly customer satisfaction survey of recently signed-up customers. we have been using their services for over 4 years, and have found the Kendlebell staff to be extremely conscientious and thorough. They conduct over 200 surveys a month on our behalf, and we are delighted with the results.”
Louise Lydon – Realex Payments Ltd.
depending on customer